We offer free shipping to Canada or the United States via regular postal service for all purchases of $50 or more.
We currently ship only in Canada and in the US at the time being.
Please allow 2-3 business days for your order to be processed.
Delivery destination |
Delivery time (estimated)* |
| Ontario | 1-2 business days |
| Quebec | 1-2 business days |
| Nova Scotia | 2-3 business days |
| New Brunswick | 2-3 business days |
| Prince Edward Island | 2-3 business days |
| Newfoundland | 2-3 business days |
| Saskatchewan | 5-7 business days |
| Manitoba | 5-7 business days |
| Alberta | 5-7 business days |
| Yukon | 6-8 business days |
| North West Terrirories | 6-8 business days |
| British Columbia | 5-7 business days |
Delivery destination |
Delivery time (estimated)* |
||
| Alaska | 6-7 business days | ||
| Alabama | 6 business days | ||
| Arkansas | 6 business days | ||
| Arizona | 6 business days | ||
| California | 6 business days | ||
| Colorado | 6 business days | ||
| Connecticut | 5 business days | ||
| District Of Columbia | 5 business days | ||
| Delaware | 5 business days | ||
| Florida | 6 business days | ||
| Guam | 8 business days | ||
| Georgia | 6 business days | ||
| Hawaii | 6-7 business days | ||
| Iowa | 6 business days | ||
| Idaho | 6 business days | ||
| Illinois | 6 business days | ||
| Indiana | 6 business days | ||
| Kansas | 6 business days | ||
| Kentucky | 6 business days | ||
| Louisiana | 6 business days | ||
| Massachusetts | 5 business days | ||
| Maryland | 5 business days | ||
| Maine | 6 business days | ||
| Michigan | 6 business days | ||
| Minnesota | 6 business days | ||
| Missouri | 6 business days | ||
| Mississippi | 6 business days | ||
| Montana | 6 business days | ||
| North Carolina | 6 business days | ||
| North Dakota | 6 business days | ||
| Nebraska | 6 business days | ||
| New Hampshire | 5 business days | ||
| New Jersey | 5 business days | ||
| New Mexico | 6 business days | ||
| Nevada | 6 business days | ||
| New York | 4-6 business days | ||
| Ohio | 6 business days | ||
| Oklahoma | 6 business days | ||
| Oregon | 6 business days | ||
| Pennsylvania | 5-6 business days | ||
| Rhode Island | 5 business days | ||
| South Carolina | 6 business days | ||
| South Dakota | 6 business days | ||
| Tennessee | 6 business days | ||
| Texas | 6 business days | ||
| Utah | 6 business days | ||
| US Virgin Islands | 7 business days | ||
| Virginia | 5-6 business days | ||
| Vermont | 5 business days | ||
| Washington | 6 business days | ||
| West Virginia | 5-6 business days | ||
| Wisconsin | 6 business days | ||
| Wyoming | 6 business days | ||
* Please add an additional 6-7 days for delivery to rural areas. |
|||
If you would like to change your order, please send an email at theteacompany <at> theteacompany <dot> com.
If your order is either incorrect or damaged please contact us at theteacompany <at> theteacompany.com.
We do our best to insure that your order is received in perfect condition. However, from time to time, damage occurs in shipping. We try hard to never make mistakes but have not yet perfected that so occasionally errors may happen. No worries! We won’t let you down. Different situations warrant different solutions:
Damaged Goods
Contact us immediately, no longer than 3 days of receipt of the order, so we know that there is a problem and can begin to work on the solution.
You must keep all packing materials, everything. That is the only way credits or replacements can be authorized. This is required by the shipping company.
Returns - Non Consumable Items Only
- Contact us immediately, no longer than 3 days of receipt of the order, so that we can begin the return process for you.
- Items that have been used, washed, damaged or in anyway altered from their original state are not accepted for return.
- The product must be sent back with the original product box, this is the inner box not the shipping box.
- Customers are responsible for the return postage and the condition in which the item is in once it gets back to us. Pack items carefully!
- Use whatever shipping method you like. Credits or replacements will be issued once the items have reached us.
Returns - Consumables
We are unable to accept any returns on consumable products – tea, tisanes any other item that can be consumed. May we suggest that you take advantage of our samples to try before you buy.
Mistakes
Contact us immediately, no longer than 7 days of receipt of the order and we will replace or rectify the mistake immediately.